Hospitals and huge healthcare institutions that handle day to day operations have a lot of things to look after. It includes fixing patient appointments, liaising with doctors and staff members, organizing healthcare programs and more. However, with the fast-paced working of today’s environment, patients expect to get the answers to their queries at the earliest and in the most effective way. The hospital authorities cannot possibly connect with all the patients simultaneously and keep the records of all patients. And hence, they need to have a Customer CRM software in place.
Now, when it comes to Customer CRM Portals, the most popular of them all is SuiteCRM Portal. However, any SuiteCRM Customer Portal might not deem suitable for the needs of hospital operations. So, it is better to use the one that works in healthcare environment. Today, we will investigate the ways in which a CRM customer portal benefits the patients and hospital authorities. Here we go:
Maintain Patient Histories
It is not possible to keep a record of every patient visit and their timings. There needs to be a system in place that keeps a record of patient visit timelines and other activities. A SuiteCRM Joomla Portal enables hospital authorities to automatize patient intakes and create workflow reminders. It also helps them to follow up on appointments and maintain communication models between doctor-doctor, doctor-patient, hospital-doctor, hospital customer etc.
Better Customer Interactions
There are a lot of pre and post care procedures that are a part of hospital routine. And the patients, whether they are comfortable or not; must undergo these formalities with the hospital. However, they cannot keep running after the authorities to give the reports of tests for the mere fact that they are unwell. Also, it would be even tougher for the hospital staff to approach every patient and hand over reports to them. A CRM solution comes of great help when you want to minimize such issues. It provides e-reports along with their status to the customers. Not just that, they can also conduct patient surveys through portals.
Some diseases need intensive treatment. And some are possible to treat through homemade remedies. To help the patients treat regular ailments like flu, headaches, and stomach ache, hospital authorities can offer a medical encyclopedia inside their SuiteCRM portal. The patients can look in to it for the detailed description of different diseases, ailments, and their solutions. However, one needs to keep these encyclopedias updated so that the patients can find the needed information whenever they want.