Long gone are the days when you would find hordes of customers queueing around a customer care center seeking help. Or neither do you keep on phone haggling with customer care executives. Well, this is because, we all have the privilege of helping ourselves through customer service portals. And thankfully, most of the brands we are associated with offer them. In fact, several businesses offer a personalized information seeking experience to their customers.
Nowadays, as mobile phones have become an everyday part of people’s lives, customers also prefer to connect with different brands on the move. You might already have a SuiteCRM customer portal. But as we tend to take a lot of things for granted, you may be unaware of the benefits it offers you and your customers with. So, what are these benefits? Read ahead to know:
1. Adds to the knowledge and skills of your customers
You cannot expect your customers to find answers to their questions as soon as they land on your website. They need to explore a bit and find out about the answers you provide. Of course, you would provide your customers with a user-friendly interface. But while they try to find the answers to their questions, they are sure to learn a lot and know how to get an access to the information the next time they come to your portal. You can also provide your customers with an easy to access knowledge base so that they can find out about everything in detail.
2. Helps You Create Communities
Consider having a Q & A section on your Suitecrm Joomla Portal. Thereafter, you can ask your customers to voice their opinions and ask questions about your products on it. You can also enable the option for customers to be able to answer each other. By offering peer to peer support, you will be able to create strong communities and followers. Not just that, it will also take a lot of burden off the shoulders of your customer care executives.
3. Drive recommendations
If you offer a simple and user-friendly knowledge base for your customers; they will be able to find answers to their questions easily. Also, if your customer portal is intuitive enough to understand what your customers need, they will be satisfied and promote your services to others. A successful self-service portal us a perfect way to strengthen the faith of your customers in your brand.
If you do not have a SuiteCRM customer portal, it is time you consider investing into one. Try to know about the different ways in which it can help you. Happy searching!