Today eCommerce is growing rapidly. Because of which companies are moving their business online to capture that market share. This rapid growth has made things which were a luxury of the past necessity of the present.
Here, are some of the facts to add weight to the previous statement:
- 71% of shoppers believe that they might get good deals online as compared to offline.
- 80% of the population shops online.`
- Some research also suggests that 50% of the population shops online more than once.
These factors make me wonder what made eCommerce grow rapidly. So, after doing some research, I came to the conclusion that there are many reasons which are responsible for the growth of eCommerce within such a short period of time.
But, one of the major reasons behind the success of the eCommerce industry is luxury and flexibility. The luxury of getting the things delivered to us and the flexibility of them being available anytime are the reasons what make shopping online the first choice for any buyer.
Thinking why these things matter to customers? So, let’s discuss some of the issues customers faced during the offline era and how the rise of eCommerce solved them.
- Timely Delivery:
Just imagine, you are going on a solo trip to Rishikesh in the next four days and your favorite author releases a new book. Of course, you cannot miss it. You decided to place an order and take it along with you on a trip. Fantasizing to read it sitting at the foothills of Himalayas.
But,
24 hours to go for your trip and your book has still not arrived. You call the bookstore and demand the reason for the late delivery. And they tell you that they will deliver it to you the next day as they don’t work on weekends.
You will be angry and frustrated with them. Because you definitely wished to read it on your trip and don’t want to leave it behind.
The very next thing you will do is decide to never order again from that place. Small things like these that do not provide a clear picture annoys customers a lot.
But, Magento 2 delivery date extension solves this problem or any such delivery date extension. It provides your customers with the option of selecting a convenient delivery date and time for deliveries. And you as an owner can provide a clear picture by showing only those dates when it is possible for you to deliver.
- Lack of Rescheduling Feature:
Lack of easy rescheduling is one of the major drawbacks of offline businesses. Just imagine, some urgent situation has come up in your delivery person’s family and you need to reschedule your delivery but of course, you cannot do so as customers are very likely to get angry. Plus you can lose your customers if you cancel deliveries last minute.
On the contrary, this feature helps when provided online. It helps your customers showing that you are flexible but it will also bring ease to you and help you build a good connection with your customers. As an owner, you should look out for both your customers and your delivery person.
So, in such cases you can provide your customers with the option of rescheduling their delivery before 24 hours. And since you will be providing this feature, you will have some or the other back up always.
- Lack of Understanding Customers’ Needs:
Currently, customers have a lot of options available when it comes to shopping online. If you cannot provide them with the options of flexible delivery then there are chances of them going to your competitors. In fact, some research shows that 50% of customers stop purchasing from eCommerce websites because of unsatisfactory delivery options.
But, if we see the other way around, then timely delivery of products increases customer satisfaction and leaves you with positive customer feedback.
With the help of the Magento 2 estimated Delivery date, you can easily make sure that delivery happens on time and you provide better customer service.
Final words:
Having an e-store is a very difficult task. You need to take care of multiple things and most importantly your customers.
In such situations, having a Magento 2 delivery date can ease some of the burden of providing satisfactory shopping and delivery experience. It provides you with multiple options that are beneficial to your business as well as your customers.